TERMS FOR END USERS (Message Recipients)

1. Types of Messages You May Receive

By subscribing to our SMS program, you may receive messages that include:

• Account notifications and updates
• Transaction confirmations or alerts
• Promotional offers, discounts, or marketing content
• Customer service messages
• Appointment or event reminders

Message content will vary depending on your relationship with Connext and your expressed preferences.

2. Message Frequency

Message frequency depends on the specific group(s) you join. Each group sets its own messaging schedule based on its purpose and needs. When joining a group, you will be informed of that group's expected message frequency. You may be subscribed to multiple groups, and each group's messages count toward your total received messages. To learn a specific group's message frequency, contact your group administrator.

3. Message and Data Rates

Message and data rates may apply. Standard carrier message and data rates may be charged by your wireless carrier. Contact your wireless provider for details about your specific rates.

4. Customer Support

For help, reply HELP to any message or contact [email protected].

5. Opt-Out Instructions

You may opt out of SMS messages at any time by replying STOP to any message. You will receive a confirmation message and no further messages will be sent unless you re-subscribe.

6. Your Rights as an End User

• Consent Required: You must give explicit consent before being added to any messaging group
• Frequency Disclosure: Group administrators must inform you of message frequency before you join
• Easy Opt-Out: You can stop messages at any time by replying STOP
• No Spam: You will not receive spam or unsolicited marketing messages unless explicit consent is given
• Report Spam: If you receive any unsolicited spam via SMS or voice calls through our platform, please report it immediately to [email protected]. We take spam violations seriously and will investigate and take appropriate action against violating accounts, including account termination.

TERMS FOR GROUP ADMINISTRATORS (Message Senders)

1. Administrator Responsibilities

• Explicit Consent Required: You must obtain explicit, written consent from users before adding them to any messaging group or initiating voice calls. Users must clearly understand what messages they will receive and how frequently.
• Consent Documentation: You must maintain records of user consent and be able to provide proof upon request.
• Frequency Disclosure: You must clearly inform users about expected message frequency before they join your group.
• Respect Opt-Outs: You must immediately honor all STOP requests and remove users from your groups.

2. Prohibited Content and Activities

• Prohibited Content: You may not send spam, harassment, hate speech, discriminatory content, or any harmful or illegal content. Violation will result in immediate account termination.
• Prohibited Calling Activity: Unsolicited telemarketing, lead generation, robocalling, or any unlawful calling activity is strictly prohibited. All voice calls must comply with TCPA and Do Not Call regulations.
• No Purchased Lists: You may not use purchased contact lists or add users without their direct consent.

3. Legal Compliance

• TCPA Compliance: You must comply with all applicable laws including the Telephone Consumer Protection Act
• CAN-SPAM Compliance: All messages must include proper identification and opt-out mechanisms
• Industry Standards: You must follow all telecommunications industry best practices

4. Financial Responsibility

• Billing Responsibility: You agree to pay for all message segments as determined and billed by the carrier. Message segmentation and billing are controlled by the carrier and may vary. You are responsible for all charges incurred on your account.
• Cancellation Policy: Groups may cancel their account at any time, but must pay any remaining balance on their account. Cancellation does not relieve you of payment obligations for services already rendered.
• Chargeback Policy: Initiating chargebacks or payment disputes without first contacting support may result in immediate account suspension. You remain liable for all legitimate charges even if a chargeback is initiated.
• No Refunds: Accounts terminated for violations are not eligible for refunds

6. Account Eligibility

• Age Requirement: You must be at least 18 years old
• Legal Authority: You must have legal authority to send messages on behalf of your organization

GENERAL TERMS (Applicable to All Users)

1. Platform Liability

• Message Responsibility: Group admins are are solely responsible for all content sent through their account. Groups admins and end users agree to indemnify and hold Connext harmless from any claims, damages, or costs arising from your use of the service.
• Platform Indemnification: Connext is not liable for any damages, losses, or consequences resulting from messages sent through our platform, including but not limited to hate speech, racism, harassment, or any other harmful content.
• Carrier Limitations: Participating carriers are not liable for delayed or undelivered messages
• System Abuse: Any abuse of the system, including but not limited to excessive messaging, automated spam, or violation of these terms will result in immediate account suspension or termination without refund.

2. Service Terms

We reserve the right to modify these Terms at any time. Continued use of the service after changes indicates your acceptance.

3. Privacy Policy

We take your privacy seriously. Please review our Privacy Policy to understand how we collect, use, and safeguard your information: Privacy Policy